500 Mile WalkTrax
Support
Write to us
Tell us what happened and what you expected. A screenshot helps. We read every message.
Common questions
Where do my miles come from?
From Apple Health on your iPhone. Walking recorded by the phone itself, an Apple Watch, or any tracker that sends its data to Apple Health is counted.
My miles look wrong or are missing.
Open the Health app and check that walking distance is showing for the day in question. Then check that WalkTrax is allowed to read it: in the Health app, tap your picture, then Apps, then WalkTrax. If Health has the miles and WalkTrax does not, write to us.
I use a Fitbit or another tracker.
Turn on that tracker's option to share with Apple Health in its own app. Once its walking data appears in the Health app, WalkTrax can count it.
I moved. How do I change my zip code?
Open the Journey tab, tap the profile button at the top right, and change it in Settings. There is a waiting period between changes. Miles you already walked stay with the area where you walked them.
Can other people see who I am?
No. Other walkers see an anonymous figure and its miles. The Privacy Policy has the details.
How do I cancel a subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions.
How do I delete my account?
Email us from the address above and ask. We delete the account and everything stored with it, including your miles. If your version of the app has a Delete account button in Settings, that does the same thing.